Returns, Exchanges & Cancellations

Each piece is thoughtfully handcrafted to order, making it uniquely yours. For this reason, returns for refunds are not accepted.

Exchanges may be offered* for another piece of equal value, and may be subject to a restocking fee based on the size and complexity of the piece.

To request an exchange, you must contact me within three (3) days of delivery. The piece must be returned in its original condition and packaging, and shipped with tracking and insurance.

* Exchange Exceptions

The following items are final sale and cannot be returned or exchanged:

• Custom Birthstone rings and necklaces
• All Custom Orders
  
• All Solid 10k and 14k Gold pieces from my Molten Collection
• Earrings (for sanitary reasons)

Cancellations

• Cancellations are accepted within three (3) days of purchase only

• Once work has begun, a full refund is no longer possible.

• If a cancellation is requested after production has started, a partial refund may be issued, with the following costs deducted:

  • Materials already used (gold, silver, gemstones)

  • Time spent on design, sourcing, and creation

These costs are calculated fairly based on the stage of completion.

Return Shipping

Buyers are responsible for return shipping costs.

If your piece requires repair (for example, if a stone has come loose or fell off), you may return it within sixty (60) days of purchase for repair or resizing. Return shipping must include tracking and insurance. A reimbursement of up to $15 CAD for return shipping may be provided.

Additional Notes

• I am not responsible for lost, untracked, or uninsured return packages.

• Items must be returned in their original condition. Any signs of wear, damage, or alteration may result in a loss of value, which will be the responsibility of the buyer.